GRIEVANCE REDRESSAL POLICY
1.Introduction
The ARCHA MEDIA PRIVATE LIMITED Company is incorporated under the Companies Act, 2013 and operates a digital news media platform through its website and mobile application. The Platform is operated under the trademark “NEWS NEXT”, which is legally owned by the Company through a valid Assignment Deed transferring full rights, title, and interest.This Grievance Redressal Policy is framed to provide a structured mechanism for receiving, addressing, and resolving complaints in relation to the content, services, and operations of NEWS NEXT. The policy ensures transparency, accountability, and compliance with applicable laws governing digital media platforms in India.
- Legal Framework
This policy is formulated in accordance with applicable provisions of Indian law, including:
Information Technology Act, 2000
Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021
Consumer Protection Act, 2019
Digital Personal Data Protection Act, 2023 (for>
Users, viewers, or any affected person may raise grievances relating to:Publication of inaccurate, misleading, or defamatory content,Violation of intellectual property rights,Privacy breaches or misuse of personal data,Objectionable, unlawful, or unethical content,Unauthorized use of images, videos, or personal information,Non-compliance with applicable laws or ethical standards,Any other issue arising from use of NEWSNEXT website, mobile application, or digital platforms
- Appointment of Grievance Officer
Acha Media Private Limited shall appoint a Grievance Officer as required under applicable law. The details of the Grievance Officer shall be prominently displayed on the NEWS NEXT platform.
Grievance Officer Details:
Name: ARUN
Designation: Grievance Officer
Email: newsnextdotlive@gmail.com
Address: Door No:2/19(6),Kanchan complex.NH 66,Giliyar Village,Kota Post,Brahmavara -TQ,Udupi-Dist,Karnataka-576221
Contact Number: 7975523349
- Filing of Complaint
Any person having a grievance may submit a complaint in writing or through electronic means containing the following details:
Full name and contact details of the complainant
Description of the grievance
URL or specific location of the content (if applicable)
Supporting documents or evidence, if any
Declaration stating that the information provided is true and correct
Anonymous or incomplete complaints may not be entertained.
- Acknowledgment of Complaint
Upon receipt of a valid grievance, the Grievance Officer shall acknowledge the complaint within 24 hours of receipt.
- Resolution Timeline
The Grievance Officer shall examine the complaint and take appropriate action within 15 days from the date of receipt.
In cases involving urgent matters such as unlawful or harmful content, interim action may be taken expeditiously, including removal or disabling access to such content.
- Content Review and Action
Based on the nature of the grievance, Archa Media Private Limited may take one or more of the following actions:
Removal or modification of content
Issuance of clarification or correction
Restriction of access to disputed material
Suspension or termination of user accounts (if applicable)
Reporting to appropriate authorities where required.
- Appeals and Escalation
If the complainant is not satisfied with the resolution, they may escalate the matter as per the applicable legal provisions or approach the appropriate regulatory or judicial authority.
- Data Protection and Privacy Complaints
Grievances relating to personal data shall be handled in compliance with the Digital Personal Data Protection Act, 2023. Necessary safeguards shall be implemented to ensure confidentiality and lawful processing of personal data.
- Record Maintenance
Archa Media Private Limited shall maintain records of all grievances received, actions taken, and resolution status for a reasonable period as required under applicable law.
- Non-Retaliation
The company ensures that no user or complainant shall be subject to retaliation or discrimination for raising a bona fide grievance.
- Limitation of Liability
The grievance redressal mechanism is provided in good faith to comply with legal requirements. Archa Media Private Limited shall not be liable for any indirect or consequential damages arising from grievance handling procedures.
- Amendments to Policy
This Grievance Redressal Policy may be updated from time to time to reflect changes in law, regulations, or business practices. Updated versions shall be published on the NEWSNEXT platform.
- Jurisdiction
Any disputes arising under this policy shall be subject to the jurisdiction of competent courts of Udupi in India.
Effective Date: 11/05/2026
